8 Questions to Ask Your Commercial Office Cleaning Service Before Bringing Them On Board
It’s important to know what you’re getting into before you sign a long contract with a cleaning service, and asking the right questions will help you manage your expectations ahead of time.
Considering hiring a commercial office cleaning service for your workplace? With so many options available today, it can be difficult finding the right cleaning service to fit your office’s unique needs. It’s important to know what you’re getting into before you sign a long contract with a cleaning service, and asking the right questions will help you manage your expectations ahead of time.
Here are some questions to ask your preferred cleaning service before hiring them:
- What services do you offer?
First and foremost, you need to know exactly what they’re offering you in your contract. Often, the inexperienced person finds themselves paying more for services their office space doesn’t even need, simply because they weren’t aware of everything included in their package. Many cleaning services have standard packages, while others may allow you to customise the services you need. Get a breakdown of everything included in your package, and ask whether you can exclude services you do not need, or add ones that are required.
- What type of facilities do you typically service?
The cleaning needs of two different industries and facilities will differ from each other. A healthcare facility will require different standards of cleaning than a commercial kitchen, and both of these will be very different from a bank. Similarly, many cleaning companies have only worked with small businesses, and may not have the resources required to complete larger jobs. Ask your shortlisted candidates about their previous experience, necessary licences and training for their employees to ensure they have what’s needed to get the job done well.
- How long have you been in business?
The number of years a cleaning company has been servicing businesses across Australia will speak volumes of their reputation in the industry. Only the best service providers will be able to stand the test of time and survive more than 10 years, and these are the companies you should be hiring.
- Do you screen your employees and conduct background checks?
The employees of the cleaning company will be working on your premises after all of your employees have gone home for the day, and a certain level of trustworthiness is required to be able to allow this. The cleaners are going to be alone on the property with thousands of dollars worth of equipment, so make sure the company you’re hiring is conducting strict background checks and screening anyone it hires prior to bringing them on board.
- Are your employees trained?
Along the same vein as above, it is also important for the employees to be well-trained, both in the right cleaning procedures and also in the handling of costly, important equipment. Ensure the commercial office cleaning service is sending cleaners that have been thoroughly trained in cleaning and working safely for the best results and to protect your reputation.
- Do you have any references you can get me in touch with?
A good cleaning service will never shy away from giving you the references of at least 5 different clients from the past few years. When asking how many years they’ve been in business for, also ask how many similar clients they’ve worked with. These references should be able to give you more information regarding the commercial cleaning company’s work ethics, performance and why the contract was terminated, if it was.
- Who is responsible for all of the cleaning equipment and supplies?
Any cleaning service worth their weight in gold will bring all their own equipment and supplies with them. You shouldn’t have to remember to stock up on floor cleaner, microfibre wipes or mops when you have a dedicated cleaning service on board. The purpose of outsourcing your cleaning is to minus one thing from your checklist of things to do, not add on to it! The best commercial cleaning services will invest time and resources into ensuring the equipment and supplies they use are of the highest quality, safe to use and are fit-for-purpose. They may even bring eco-friendly supplies with them if requested.
- How do I communicate with your representatives?
In certain situations, you need to call your cleaning service on an urgent basis. You may even turn up to the office in the morning and find that you’re not satisfied with the level of cleaning done overnight. What do you do then? How do you get in touch with the representatives at the company? Do they prefer to be emailed or called with any comments or suggestions? When you do get in touch with them, are they able to send a team over to rectify the situation even if it’s not during their usual times?
Asking your commercial office cleaning service the above questions will ensure expectations are managed on both ends, you get what you’re paying for and ensure a smooth and hassle-free partnership for all.